Advance Communications have always provided us with an impeccable service and manage both of our mobile accounts across the two businesses. They are highly proactive, keeping up to speed and informing us of the latest technology and network changes, thoroughly checking our bills each month and making sure we're paying the right amount.
They are always available either by email or phone. If we urgently request any new handsets, SIM cards or changes on our account, they get on to it immediately. Advance know and understand our business requirements and key people. Both Andy and Steve are great people to work with!
Sarah Pomeroy, Capital Law
Advance Communications have managed our Orange account and vehicle tracking system for over 5 years. During this period we have progressed from standard Nokia handsets to top of the range BlackBerrys which have delivered significant efficiency benefits to our business.
The team at Advance set up all of our company BlackBerrys, their level of service, expertise and commitment has been second to none and they are professional, responsive and thoroughly reliable. They also audit our usage on a regular basis to put us on the best tariff that suits us & therefore continually reduce our costs. We are more than happy to recommend Advance Communications as best in class in their industry.
Sean Brown, Browns Office Supplies Ltd
We have been working in partnership with Advance Communications for a number of years. During this time we have experienced outstanding customer service, which has been consistent, very responsive and extremely professional throughout. This has enabled us to improve our own efficiency, not only in the level of service that we can offer to our users, but also in the significant reduction in time that we spend on administration. Advance Communications continue to help us manage costs and value for money, whilst also tailoring our package to suit our ever changing business requirements.
Caroline Belasco, Coastal Housing
Upon a recommendation from another business, we contacted Advance Communications to review our mobile phone contract. From the outset we had excellent service from Steve. He responded promptly to our enquiry, thoroughly reviewed our mobile phone requirements and advised us on the best course of action. Since taking over our contract Steve and the team have delivered a cost saving to our company as well as maintaining an excellent level of customer service. In addition to carefully monitoring and reviewing our monthly bills, they respond quickly to any enquiry or request and keep us up-to-date with any changes in technology. I wouldn't hesitate to recommend Advance Communications.
Ann Davies, Penderyn Whiskey
I must receive 2 or 3 calls a week from mobile phone providers seeking an opportunity to save me money, I am not interested in any of them, let me tell you why.
In 2006 we were with one of the networks direct as a part of a European contract. The service from them was very poor so much so that we stopped asking questions. We looked at the market in 2007 and decided to ask some smaller companies to quote against the European contract renewal, Steve Yates had been in regular contact and came across well, when we got his quotation we could see that it wouldn't cost us to move and we believed Steve could offer a better service then we were receiving.
We decided to move with Steve and Andy and 5 years later it has proven to be an excellent decision. We received a lot of support and personal service when we moved and every day since. Steve is unique in this industry; he is very responsive, has a good technical knowledge and gets things done! He has worked with us to ensure that we get the service our business requires.
I feel like we are his only client, I know of no other supplier who I could say the same about and this is the reason I tell all other providers that I have entered into a 25 year mobile phone contract.
Steve Reid, Group Samat